Refund policy

Thank you for shopping at Elegance Pret. We want you to love your purchase! If you need to return or exchange your order, please review our policy guidelines below to ensure a smooth process.

Eligibility & General Timeline

• 15-Day Return & Exchange : You have 15 calendar days from the date of delivery to request a return or size exchange for eligible stitched dresses.

• 48-Hour Damage & Defect Reporting: Please inspect your order immediately upon delivery. If your item is defective, damaged, incorrect, or missing components (such as buttons, belts, or tassels), you must notify us within 48 hours by emailing info@elegancepret.com with clear photographic evidence. Failure to report within this 48-hour window renders the item ineligible for return or exchange.

Condition Requirements for Stitched Apparel

To qualify for a return or exchange within the 15-day window, the item must strictly meet all of the following condition criteria:

• Unworn & Unwashed: Must be completely unworn, unwashed, and show no signs of use.

• Unaltered: Must not be altered, hemmed, taken in, or let out.

• Tags & Packaging: All original brand tags, price tags, and specialized packaging must remain intact and firmly attached.

• Cleanliness: The garment must be completely free from odors, makeup stains, deodorant marks, or pet hair.

Non-Returnable & Non-Exchangeable Items

The following categories are strictly non-returnable and non-exchangeable:

• Used Garments: Outfits showing any indication of wear, misuse, or washing.

• Standard Exclusions: Final sale items, promotional items, and gift cards.

For any questions or to initiate a return request, please contact our support team at info@elegancepret.com.